30-Day Return Policy
At Donn's Discount Guitars and More, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free 30-day return policy on most items.
Eligibility for Returns
- Items must be returned within 30 days of the original purchase or delivery date.
- Returned items must be in their original condition, including all packaging, accessories, and documentation.
- Items that show signs of wear, damage, or alteration may not be eligible for a full refund or may incur a restocking fee.
Non-Returnable Items
The following items are not eligible for returns:
- Strings, picks, and other consumable items (unless defective).
- Opened software, sheet music, and digital downloads.
- Custom or special-order items.
- Gift cards.
How to Return an Item
- Contact Us: Reach out to our customer service team at donsdiscountguiars@yahoo.com to initiate your return.
- Pack Your Item: Securely package the item, including all original materials.
- Ship It Back: Ship the item to the return address provided by our team. Return shipping costs are the responsibility of the customer unless the item was defective or damaged during shipping.
Refunds
- Refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original payment method.
Exchanges
If you'd like to exchange an item, please contact us to discuss options.
For further assistance, feel free to contact us at donsdiscountguitars@yahoo.com
